All Bitcoin payments are stored in a private hardware based wallet solution not reliant on external third party services. Access to this wallet is available to only three senior staff members at CloudSigma and procedures are covered by our ISO27001 certification which is audited annually.
The wallet address is published online and CloudSigma declares full ownership and control over this address. We accept liability for any Bitcoin payments made to this wallet at CLOUDSIGMA AG that are not fulfilled (i.e. mining equipment supplied or hosting as per your purchase orders).
We prefer a private wallet solution to online services because we want your Bitcoin payments to never be outside of the control of CloudSigma from the moment you initiate your payment and the transaction is confirmed by the Bitcoin network (we require three confirmations to consider a payment confirmed).
All Bitcoin payments are confirmed via email which also constitutes a legal receipt and basis for a claim against CLOUDSIGMA AG should for any reason we not fulfill the promised order.